Session Description:

Most U.S. consumers have used a third-party payment application at least once. And with so many options available, how do you keep up with the features and functions of each? As an account-holding financial institution, related to your consumer’s Reg E error claims, you don’t need to. In this session we’ll first analyze the 2022 fraud data resulting from the use of credit-push payment apps. Next, we’ll examine error resolution from some vendors’ perspectives. Finally, we’ll use Reg E requirements you already know to outline some best practices you might apply when working your own error claims.

Speaker(s):

Diana Kern, AAP, SHAZAM

As a client learning strategist, Diana trains clients on products and services related to the card payments system, the ACH network, EFT compliance and more. 

Clients appreciate how Diana can help them connect detailed operations concepts like fraud mitigation, exceptions handling, interchange and ROI to their day-to-day responsibilities. She explains seemingly complicated things in a simple, relatable way, helping clients understand what it means to them.

A self-described payments nerd, Diana brings enthusiasm and passion for all things payments.