Session Description:

During this session, we'll be delving into the top challenges that bankers are currently facing: 1. Customer Acquisition: In a market with fewer new customers available and an ever-increasing number of options to choose from, it's becoming increasingly difficult to attract new business. Additionally, established customers are proving to be less open to switching banks than in the past, adding to the challenge. 2. Digital Experience: Providing a top-notch digital experience is no longer a luxury, but a necessity, particularly when it comes to opening new accounts. Gen Zers and millennials, in particular, expect to be able to handle the majority of their banking needs online, so creating a seamless digital experience is critical to keeping their business.

Speaker(s):

Kevin Miyamoto, Identifee

Kevin Miyamoto is Co-Founder and Chief Operating Officer of Identifee, responsible for all operational and administrative procedures. Prior to working at Identifee, Kevin worked at Corporate Executive Board (now part of Gartner), and spent a number of years working in multiple roles in Wells Fargo’s Payments, Virtual Solutions, and Innovations Team. Most recently, Kevin was the Business Manager in Wells Fargo’s Sponsorship Team, managing over $850B of payment volume.