Session Description:

For a consumer, they swipe their card, and it simply works (very quickly!). But how? Electronic payments are intangible by nature. They run on a superhighway of interconnected processors to seamlessly deliver a payment experience. Let’s pull back the curtain and peek at the entities involved in a debit transaction, learn the critical part each one plays, and discover why so many payment options exist today. Once you possess the map, you can quickly resolve any questions your cardholders have.

Speaker(s):

Diana Kern, AAP, SHAZAM

As a client learning strategist, Diana trains clients on products and services related to the card payments system, the ACH network, EFT compliance and more. 

Clients appreciate how Diana can help them connect detailed operations concepts like fraud mitigation, exceptions handling, interchange and ROI to their day-to-day responsibilities. She explains seemingly complicated things in a simple, relatable way, helping clients understand what it means to them.

A self-described payments nerd, Diana brings enthusiasm and passion for all things payments.