Connie LaChance

Connie LaChance


ODFI Limited Warranty and ACH Disputes: What Now? 
May 10, 2021 | 3:45 pm ET

Session Description:

Just when you think you have figured out how to handle ACH disputes, the rules are changing. On June 30, 2021, a new rule will be implemented that will place a limitation on an RDFI’s claim against an ODFI for an unauthorized entry. This new rule change may have an impact on how an RDFI handles ACH disputes; especially those entries that are covered under Regulation E. In this session, you will learn how to apply the new ODFI limited warranty to consumer Reg. E ACH disputes and non-consumer ACH disputes and the possibility of your accountholders having to take losses for untimely dispute notifications.

Speaker Bio:

Connie LaChance has been providing payments education and training for WesPay since 2016. Prior to wespay, Connie has spent nearly twenty years in the credit union industry. For over twelve years, she’s been involved in ACH Operations; eight of those managing ACH operations for the largest credit union in Colorado. Connie currently holds an Accredited ACH Professional (AAP), National Check Professional (NCP) and Accredited Payments Risk Professional (APRP) accreditation.  In her free time, Connie enjoys spending time outdoors with her husband and two German Shepard puppies.