Diana Kern

Diana Kern


An Introduction to Chargeback Rules for the Global Brands
May 11, 2021 | 1:00 pm ET

Session Description:

The global brands’ chargeback rules are inherently detailed and notoriously complicated. Understanding the requirements for every chargeback reason would be an overwhelming undertaking for anyone.

If processing chargebacks isn’t your full-time job, join Diana to learn the requirements for the reason codes used most often and be informed about what happens next.

Topics covered include:

  • Overview of the chargeback cycle for each brand
  • Time limits and documentation required
  • How to determine chargeback rights for the most common reason codes
  • Differences between fraud and non-fraud chargeback reasons
  • Diana’s tips, best practices and other advice

Speaker Bio:

A veteran financial services trainer, Diana’s well respected for her vast knowledge of the payments industry. With that knowledge comes the experience to understand a financial institution’s inner workings and then train staff on products and services related to the card payments system, the ACH network, and EFT compliance.

Clients appreciate the way Diana can help them connect detailed operations concepts like fraud mitigation, exceptions handling, interchange, and ROI to their day-to-day responsibilities. She can explain seemingly complicated things in a simple, relatable way, helping them understand what it means to them.

Always on target as a guest speaker, audiences welcome her insights on payments trends and emerging payments. A self-described payments nerd, Diana’s enthusiasm and passion for all things payments results in a high-energy presentation.