Demystifying What Conversational Payments Are
May 11, 2021 | 1:00 pm ET
Co-Presenter(s): Nirmal Kumar, Nanci McKenzie, Dan Miller, Matt Luzadder
We once associated talking to the computer with shows like Star Trek. Visions of Captain Picard requesting ship diagnostics or even his famous “tea, earl grey, hot” line come to mind. But the technology of conversational AI has become a reality in our society. We are able to communicate with devices like Alexa, Google, Siri, and others and have our requests answered and potentially even acted upon. This is where conversational payments enter the stage and start to take shape. How does this technology work? What should an FI be asking when considering implementing this technology? And what concerns arise when we begin to give ancillary devices access to sensitive financial information? Come join us for this informative session where we will delve into how we can take the mystery out of conversational payments.
Mark is a financial services veteran with over 15 years of industry experience and a passion for banking, payments, and technology. He previously worked for multiple financial institutions of various sizes and types. He has served in capacities such as sales, operations, electronic services, and IT operations. He is currently the VP, Payment Strategy at wespay and serves as a Senior Consultant for wespay advisors.
In his role, Mark keeps abreast of industry updates related to the modernization and strategies for payments. He works with clients to implement new product lines, refine policy and procedure, create process improvements, stay compliant with various rules and regulations, and help with the development of strategies related to payments. Mark is involved in payment industry groups including The Payment Innovation Alliance, The Faster Payments Council, The Center for Payments, and Business Payments Coalition. Mark completed his Bachelor's in Business Administration from Southern New Hampshire University where he concentrated on the study of organizational leadership and minored in information technology. He is currently working on his MBA with a focus on business intelligence studies. In addition, Mark is an Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), and a National Check Professional (NCP).