Nanci McKenzie

Nanci McKenzie

Affirmative Technologies

Finding Financial Friendly Fraud
May 10, 2021 | 11:30 am ET

Session Description:

Friendly Fraud has expanded more than just a chargeback when a refund could and should have been done through the merchant. Refunders, synthetic ID schemes, identity theft schemes, business loan fraud, money mules, and insider fraud are all new forms Friendly Fraud. Preying on fearful, desperate, naive, and many times innocent individuals. This session will look at the different types of recent Friendly Fraud schemes. And how financial institutions must find new ways to detect and prevent their customers and themselves from being a part of a financial crime.

Speaker Bio:

Nanci has been the VP, Compliance and Business Relationships at Affirmative Technologies since September 2020.  Nanci has over 35-years’ experience in banks and credit unions including 22-years in banking compliance and operations as Deposit Operations Supervisor, Teller Supervisor, Training Coordinator, OFAC Officer, and ACH Auditor. Nanci spent five years in financial technology as a Deposit Implementations Analyst for Finastra (fka D + H, USA) and Training Specialist on the Phoenix core processing platform. Before joining Affirmative Technologies, Nanci worked four years as Vice President, Payments Consulting at ePayResources. While at ePayResources, Nanci performed audits and risk assessments on electronic payment channels including ACH, remote deposit capture, and wire transfer. Additionally, Nanci provided customized consulting engagements to financial institutions including but not limited; payments strategy, electronic compliance review, treasury management, and faster payments and real-time payments planning and implementation.

Currently, Nanci works with Affirmative clients to determine compliant solutions for managing and monitoring risks within their payment service channels. Regardless of the topics within operational efficiencies, risk mitigation, regulatory issues, payments strategy, or data analysis, Nanci will work with clients to ensure they have the necessary information and education to make sound business decisions.   

Nanci holds a Juris Master’s degree in Financial Regulation and Compliance from Florida State University College of Law and a Bachelor of Science degree in Business Information Management from Seminole State College, Sanford, FL. She became an Accredited ACH Professional (AAP) in 2004 and became an Accredited Payments Risk Professional (APRP) in 2018.


Nanci will be joining Mark Dixon, Nirmal Kumar, Matt Luzadder, and Dan Miller as a co-presenter for: Demystifying What Conversational Payments Are.